It is unsafe to keep using a plumbing fixture when using it makes water escape, sends wastewater back into the property, or allows water to reach electrics. In these situations, stopping use of the toilet, sink, bath or shower can prevent a problem from getting worse while the cause is found.
Some faults are only an inconvenience, but others can quickly create a health or safety risk.
When Wastewater Is Coming Back Up
If water rises in a toilet, or wastewater appears in a sink, bath or shower when another fixture is used, the drainage may be restricted somewhere. Continuing to flush or run water can push more wastewater into the property.
Stop using the fixtures that seem connected, avoid direct contact with the water, keep children and pets away and wash your hands after any contact. Slow drainage does not show where a problem is, so it needs assessing rather than guessing. Our blocked drain page covers problems that may affect wider drainage.
When Using It Causes a Leak
If water appears on the floor each time a fixture is used, there may be a leak from a waste connection, supply pipe or seal. Water around a fixture can have several sources, but if using it makes the leak worse, it is sensible to stop until it has been checked.
Small leaks can damage flooring, cupboards and ceilings below over time, even if they seem minor at first, so it is better to stop using the fixture than to keep mopping up.
Closing the isolating valve to that fixture, if it has one, may stop water reaching it while you wait.
When Water Is Near Electrics
If water from a sink, bath or shower is reaching sockets, light fittings or an electric shower, stop using it and keep clear. Do not touch any electrical equipment that may be wet, and seek appropriate professional help.
When the Fixture Is Damaged
A cracked toilet pan or basin, a loose fixture moving away from the wall or floor, or a fitting that is visibly damaged may leak or fail suddenly. It is usually best to stop using it until it has been looked at.
The same applies if a fixture keeps leaking even after its isolating valve has been closed, or if you cannot find any way to turn off the water to it. In that case, it is better to stop using it and ask for help than to keep trying different fixes yourself.
If a fixture you cannot do without is out of use, such as the only toilet in the property, it may need prompt attention. Our page on emergency plumbing services in Poole explains which situations may need urgent help.
If you are unsure whether a toilet, sink or shower is safe to use, a plumber can talk through what is happening and explain the next step.